PAYMENTS :

• Full payment is required for ALL llama treks, llama rentals, Special Events and The Fox Den Treehouse reserved in advance.  Buy advance tickets on our PURCHASE TICKETS page, after contacting us and deciding on a specific date.
  
• Contact us if you would like to pay by check.  ALL CHECKS MUST BE RECEIVED within 7 days of booking your reservation. 
  
• Personal checks should be made out to and mailed to Sandy Sgrillo/The Wandering Llamas, please contact us for the mailing address.
  

• Payments WILL be refunded in full if the management of The Wandering Llamas finds it necessary to cancel your scheduled trek. This would only happen due to severe weather conditions or an unexpected, disruptive event that cannot be reasonably anticipated or controlled, such as Covid, etc.
• NO REFUNDS if you cancel for any reason within 30 days of the reservation date. 
  
• No refund if you or anyone in your party are more than 10 min late(from the start time) for your scheduled trek. We feel, out of courtesy, it is not fair for other trekkers to wait more than 10 min for lost or late trekkers.
• NO refunds for no-shows, late or lost hikers.

• POLICIES FOR THE FOX DEN TREEHOUSE and DAMAGE DEPOSITS:

  $100 REFUNDABLE DEPOSIT: There is a deposit of $100 which we hold until after you check-out. You will be refunded after an acceptable inspection after checkout. Unacceptable inspections may include anything broken, stolen, ripped, damaged, burned, human waste left in toilet(NOT in bags), toilet paper on the ground, mis-use of bathroom rules, excessive filth inside or outside the treehouse, damaged driveway, fencing, on-site structures and/or other issues.

•  Outside, there are bugs, insects, possums, raccoons, snakes, deer, coyotes, bats, bears, etc., we cant refund you because you are frightened of them. It is to be expected in a glamping, wooded setting...

• WE HIKE RAIN OR SHINE. If WE, the company, cancels due to extremely bad weather (major thunder storm, snow storm, hurricane, etc) you will receive a refund. We will try to reschedule you on another day, but if not possible, we will refund you.
  
• YOU may cancel your hike due to light rain or snow, however, you will not receive a refund, since the trek will be ongoing.

• We try to match up each hiker with one llama, however, on larger groups, you may have to share a llama with another person. We charge PER PERSON, not per LLAMA.
  
• If you do NOT want to share a llama, please request this in advance and we will set up a PRIVATE TREK for you IF WE ARE ABLE TO.

• We have a VERY strict age limit! Sorry, NO children under 5, no exceptions. ALL children MUST measure up to 36" or higher (we WILL measure them). NO babies in backpack carriers. We cover a lot of ground in a short time, so please make sure that your younger children are able to hike up to 2 miles and that they will not be afraid to walk in the creek waters(ankle to knee high).  If the child cant complete the entire hike, u may carry them on your shoulders, BUT you cant also walk a llama, and a guide will take your llama for the remainder of the hike. NO children under 5 allowed at the FoxDen Treehouse.
  

• Dogs are NOT allowed on the farm or at the Treehouse for overnight visits at this time. 
• Dogs ARE allowed on all llama HIKES under the following conditions: Dogs must remain on a sturdy leash at all times while on the llama hike, it must not bark, chase, scare or bite the llamas or people, and the person walking the dog cannot also walk a llama. Dogs are to be walked in the front of the llama herd string so that the llamas can see them. If any dog begins to behave with risk to llamas or people, you will be asked to leave with no refund.